“You are very expensive, by the way, you are too expensive” regardless of the pharmacy most customers will always say the prices are high. So many customers if not all think that by saying another pharmacy is selling the same medicines at a cheaper price is the most effective way of forcing a pharmacy to lower their price. Surprisingly they always manage to convince the person selling the medicines, but let us agree to one thing Kenyans can really bargain! Funny thing, a person will argue the price of a certain item is very high while they have never purchased it before, to the extent of claiming, a given pharmacy had quoted a lower figure and as matter of fact that pharmacy doesn’t even have the item they are talking about. No business is immune to this either, this happens everywhere.
I have come to think of it, that most people prefer paying more to something that gives them more pleasure irrespective of whether they are being overcharged or no. So much energy is used to bargain to the last shilling, the energy that could have been very useful elsewhere. Sometimes it is even hard to tell whether the price you are being charged is the actual price or price after discount. Most business people raise prices to some random figure so that they have bargaining allowance to the actual price that they are supposed to charge.
Knowing when to bargain and when not to bargain is an art most clients have never felt the interest to develop. Don’t bargain just because you want to bargain, some customers bargain too much to the extent that they irritate the person selling medication for no apparent reason. Imagine serving five customers and all of them don’t agree with you on price, so instead of concentrating on how the medicine works and the vital information that is meant to be passed to the patient most of the time is consumed on bargaining. It is disturbing that a customer can bargain for like 30 minutes just because they want to save 20 shillings. Worse of it all, they act shocked when they are told they are supposed to avoid alcohol for a few days. You don’t want to pay for medicine that is less than what you spend on alcohol but still insist you can’t do without alcohol, so you can afford alcohol but can’t afford medicines to treat yourself.
But bargaining is good, you get to save money that you could have lost if you kept quiet. Especially when a prescription is going for three or more months so much is saved at the end of it all. Comparing prices in one or two pharmacies can help make a wise decision. Asking your pharmacy nicely if the prices could be lower or whether they have discounts is a decent way of making a prescription cheaper. Most guys who go with their “full chests” demanding discounts end up spending even more because of being arrogant.