How do you prevent that?
Most patients are always in a rush or impatient when they get to the pharmacy. They may have parked badly, late for a meeting or they just want to reach home on time. Clients like this transfer their pressure to the person dispensing forcing then to speed up. In the effort of impressing the client with fast service so many errors arise. Common dispensing errors like giving instructions e.g. the patient takes three times daily instead of twice daily happen. Sometimes some patients end up carrying the wrong drug home without knowing.
What are the consequences of rushing things up? When a patient takes home a wrong drug without realizing they took the wrong one it is a direct loss to your pharmacy, having in mind the drug is more expensive than what they paid for. Drugs have side effects, some people react badly to some drugs which may cause damage to vital organs. A drug overdose too can lead to that while, on the other hand, an underdose leads to treatment failure or drug resistance. Such errors happen frequently even when the person dispensing is not in a rush, it could be worse when they are unsettled. A number of these errors look negligible but lead to death.
Before dispensing any prescription, read and understand it. Know who the patient is, this will help to rule out whether it is an underdose or overdose in case the patient is very young or older. Having an idea what the medicines are for is very important since that puts you in a position to tell why the doctor has prescribed a certain combination. Interacting with the patient by asking relevant questions helps reduce some of these errors and also telling them what the drugs are for and how they work before they leave the pharmacy. Taking your time to scrutinize the prescription for any interaction should be routine not forgetting to advise on what to avoid when taking the drug. Take before or after food instructions occasionally look regular but that information is significant to the patient.
By letting the client understand the need for them to get all the instructions clearly and also by you rushing up may lead to confusion, is one way of preventing simple mistakes. This doesn’t mean you have to keep them for long, work at a pace that shows you care about them. With mutual understanding between the two of you, common prescription errors will be reduced.